OUR GOAL IS TO ENSURE YOU COMPLETELY ENJOY YOUR TIME WITH US. THE FOLLOWING TIPS WILL HELP YOU MAKE THE MOST OF YOUR TIME AT OUR SPA.
In an effort to provide the best service for all guests, please note that if you arrive late for a scheduled service the length of that service may be shortened. Should you arrive more than fifteen minutes late, you may be required to reschedule your appointment.
We understand that life happens; however, as a small business, late cancellations and no-shows can really hurt us. When scheduling, a credit card is now required to hold your appointment. We request a 24 hours notice for all cancellations. Same day cancellations will result in a 50% charge for scheduled services, and no shows will result in a 100% charge for scheduled services. As a courtesy, you will received a confirmation text, call, and/or email 48 hours before your appointment, which you can also manage through our personalized app in the App Store.
CUSTOMER SATISFACTION GUARANTEE
We always strive to exceed all of your expectations and do our best to ensure our guests leave with a wide smile every visit. In the rare event of a dissatisfying experience we will stand by a Satisfaction Guarantee Policy and offer full support in correcting our services until desired results are achieved. Clients must notify Element within one week of the initial service to qualify for the complimentary correctional service.
AVEDA PRODUCT EXCHANGE POLICY
All Aveda products are for exchange only for greater or equal value within 30 days.